Policies
Refund & Returns Policy
We want you to love your pieces. If something isn't right, here's how returns and refunds work.
Return window
You may request a return or exchange within 3 days of receiving your order. To be eligible, the item must be unworn, unused, in its original condition, and returned with its original packaging and pouch.
Damaged or incorrect items
If your piece arrives damaged, faulty, or you received the wrong item, please contact us within 48 hours of delivery with clear photos. We'll arrange a replacement or a full refund, including any delivery charges.
How to start a return
Message us on WhatsApp or email with your order number and a photo of the item, and we'll guide you through the next steps. See our contact page for details.
Refunds
Once we receive and inspect your return, we'll process your refund within 3–5 working days via bank transfer, JazzCash, or Easypaisa (cash-on-delivery orders cannot be refunded to a card). Original delivery charges are non-refundable unless the return is due to our error.
Exchanges
Prefer a different piece or size? We're happy to exchange, subject to availability.
Non-returnable items
For hygiene reasons, earrings cannot be returned or exchanged unless they arrive faulty. Sale items and custom or made-to-order pieces are final sale. Return delivery charges are the customer's responsibility unless the item was faulty or incorrect.
Last updated: 24th july, 2026